At BusGenius, we are more than just another CAD/AVL provider - We aim to be true technology partners for our customers, with a shared goal of improving transit for riders, drivers, and administrators alike. That's why we prioritize frequent check-ins, particularly for new clients. Here are the top 3 reasons why:

The client is the expert at their operations: A fixed route is much more than just a sequence of stops. AVL performance depends on accurately handling complex features, such as overlapping geofences, garages with GPS challenges, or buses that passively pass through a stop before doubling back to board/deboard passengers. We work closely with our customers – relying on their expertise in the nuances of their transit system – to configure our software so it can handle any operational challenge that they may face.

We learn what data is important to the client: We listen to our clients to customize the data we collect and the reports we develop. Here is an example:

Missed Stop Report: After our initial site visit with an airport client, we discovered that drivers were skipping stops in their fixed route, leaving passengers waiting on the curb. With this in mind, we created our missed stop report, which shows which drivers are skipping stops and which stops are being skipped. This allows for more direct driver coaching with data.

We help the client interpret data: Collecting relevant data is just the start. Working with our clients to interpret the data is critical. For example, if a stop is showing large gaps in service, we dig deep, together, to understand why — A staffing issue? A geofence issue? A driver performance issue? Together we help our clients improve their operations.

Weekly meetings for new clients ensure our system is configured to meet the unique challenges of their transit operations.